Rm100 Privacy Policy — User Information Protection
Rm100 is committed to protecting the privacy of every user who registers and uses our platform. This policy explains the types of information we collect, how it is used, and your rights as a user in Malaysia.
Updated: 2026
Information We Collect
Rm100 collects several categories of information from users during registration, platform use, and financial transactions. This information is collected directly from you or automatically through industry-standard tracking technologies.
Account Information
During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, manage your account, and ensure that only individuals aged 18 and above can access the platform.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), rm100 collects information relating to your chosen payment method, including bank account numbers or e-wallet details. Full card numbers are not stored on our servers — payment processing is handled by third-party payment service providers that comply with industry security standards.
Device & Usage Data
Rm100 automatically records technical information when you access the platform, including your IP address, browser type, operating system, screen resolution, access time, and pages visited. This data is used for security purposes, fraud detection, and improving the overall user experience.
How We Use Your Information
Information collected by rm100 is used for the following purposes, all of which are directly related to the operation of the platform and the delivery of services to users:
- Account management: Processing registrations, verifying identities, and maintaining accurate account records.
- Transaction processing: Handling deposits, withdrawals, and transaction history in MYR accurately and securely.
- Platform security: Detecting and preventing fraudulent activity, unauthorised account access, and platform misuse.
- Service communications: Sending important notifications related to your account, transactions, policy updates, or security alerts.
- Product improvements: Analysing usage patterns to improve platform functionality, interface design, and the overall user experience.
- Legal compliance: To comply with applicable Malaysian legal requirements, including financial record retention obligations.
Rm100 does not sell users' personal information to any third party for marketing or commercial purposes.
Cookies & Tracking Technologies
The rm100 platform uses cookies — small text files stored on your device — to enhance the functionality and security of your browsing session. We use several types of cookies:
- Session cookies: Required to keep you logged in during an active session and to secure your transactions.
- Preference cookies: Saves your language settings and display preferences so they don't need to be reconfigured each time you visit.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your browser settings. Please note, however, that blocking certain cookies may affect your ability to log in and maintain a secure session on the rm100 platform.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Account information and transaction records are retained for the duration your account remains active, plus any additional period required under applicable Malaysian law. Once an account is closed and the mandatory retention period has lapsed, data that is no longer required will be securely deleted or anonymised.
Security Measures
Rm100 implements multiple layers of technical and organisational security measures to protect user information against unauthorised access, disclosure, modification, or destruction. These include SSL encryption across all connections, multi-layered password protection, strict internal access controls, and continuous monitoring for suspicious activity.
Third-Party Sharing
Rm100 may share user information with third parties only in the following limited circumstances:
- Payment service providers that process your MYR transactions — only the minimum information required to complete a transaction will be shared.
- Relevant authorities where required by law, court order, or other valid legal process in Malaysia.
- Technical service providers who assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
In all of the above cases, data sharing is limited to the minimum information necessary for that specific purpose.
User Rights & How to Contact Us
Right to Access & Correction
You have the right to request a copy of the personal information we hold about you. If you find any information to be inaccurate or out of date, you may request a correction through your account settings or by contacting rm100 customer support.
Right to Deletion
You may request the closure of your account and deletion of your personal information. Deletion requests will be processed subject to the settlement of any outstanding financial obligations and applicable legal retention requirements. Once all conditions are met, your account and associated data will be permanently deleted.
Changes to This Policy
Rm100 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via in-platform notifications or their registered email address. The date of the most recent update will always be displayed at the top of this page.
Contact Privacy Support
For any enquiries regarding this privacy policy, data access requests, or deletion requests, please contact the rm100 team at: [email protected]. We aim to respond to all privacy-related enquiries within three to five business days.
Still Have Questions?
Visit our FAQ page for answers to the most common questions about accounts, payments, and privacy at rm100. Or sign up now to start using the platform with confidence.