Rm100 Responsible Gaming — Self-Control & Your Well-Being
Rm100 believes that online entertainment should stay fun and in control. This page provides guidance, self-control tools, and important information to help ensure your gaming experience remains healthy and balanced.
We Care About Your Well-Being
Rm100's Commitment to Responsible Gaming
Rm100 is built on the principle that online entertainment must be safe, controlled, and enjoyable for all users. We take our responsibilities as a platform operator seriously, and we are committed to maintaining a healthy gaming environment for every member in Malaysia.
The rm100 platform offers a range of self-control tools that let you manage your playing time and spending wisely. We also run internal procedures to detect playing patterns that may warrant attention, and our support team is always on hand to assist users who need guidance.
Online gaming is a form of entertainment. It should never be seen as a source of income or a way to resolve financial difficulties. rm100 encourages all users to play with full awareness of the time and spending limits they have set for themselves.
Recognising the Signs of At-Risk Behaviour
It is important to recognise early signs that your gaming habits may be starting to affect your daily life. rm100 encourages you to pause and reflect if you find yourself in any of the following situations:
You often play longer than planned and find it hard to stop even after setting a time limit.
You are using money meant for daily expenses, bills, or savings to fund your gaming.
Gaming is being used as a way to escape stress, anxiety, or personal problems rather than purely for enjoyment.
Gaming activity is starting to interfere with your work, family relationships, studies, or daily social responsibilities.
If you recognise one or more of the signs above in yourself, now is the right time to use the self-control tools provided by rm100 or to seek professional help.
Self-Control Tools on the rm100 Platform
Rm100 offers several self-control options accessible directly from your account settings. We encourage all users to make proactive use of these tools:
Daily Deposit Limit
Set a maximum deposit amount you can make within any 24-hour period. This helps you keep track of how much you spend on gaming and prevents impulsive deposit decisions. Limits can be adjusted or reduced through your account settings at any time.
Cool-Off Period
If you feel you need a short break, you can activate a cool-off period of 24 hours, 48 hours, or seven days. During this time, your account will be inaccessible for gaming purposes, giving you the space to step back and reassess your playing habits.
Self-Exclusion
For situations that call for a longer break, users can apply for a self-exclusion period ranging from one month to longer durations based on individual needs. During self-exclusion, your account will be suspended and you will not receive any promotional communications. To activate this option, contact the rm100 support team by email: [email protected]
Tips for Setting Time & Budget Limits
Setting clear limits before you start playing is the single most effective step toward a positive entertainment experience. Here are practical tips recommended by rm100:
- Decide on a budget beforehand. Before logging in, decide on an amount in MYR that you are willing and able to spend on entertainment. Think of this money as the cost of entertainment — just like buying a movie ticket or dining out. Never use savings or money set aside for essential needs.
- Set a specific time limit. Decide how long you will play — for example, one hour or two hours — and stick to it. Use an alarm or timer on your phone as a reminder.
- Stop once your limit is reached. If you have used up your set budget or your playing time is up, end the session immediately. Do not try to "chase" losses — this is one of the riskiest habits in any form of gaming.
- Don't play when you're not in the right headspace. Avoid playing when you're feeling stressed, angry, upset, or tired. An unbalanced emotional state can cloud your judgment and lead to poor gaming decisions.
- Take regular breaks. Take a few minutes off every hour to prevent decision fatigue and keep yourself in a clear headspace while playing.
Minor Protection
Rm100 takes the protection of children and young people very seriously. Our platform is strictly for individuals aged 18 and above. All account registrations require age verification, and rm100 reserves the right to request identification documents at any time.
If you share a device with younger family members, we recommend the following steps to prevent unauthorised access:
- Always log out of your rm100 account after every gaming session.
- Do not save your account password on the browser of a shared device.
- Use parental control features on your device to block access to online entertainment sites where necessary.
- Ensure that children and young people in your care do not have access to your payment details or digital wallet.
If you suspect that someone under the age of 18 has accessed or registered an account on the rm100 platform, please contact our support team immediately by email: [email protected]
Life Balance & Seeking Professional Help
Online gaming is just one of many ways to unwind and have fun. rm100 encourages all users to maintain a healthy balance between playing time and the other important areas of life — including work, family, social relationships, and physical and mental well-being.
If you or someone you know is struggling with uncontrolled gaming habits, don't hesitate to reach out for help. Asking for support is a sign of strength, not weakness.
Signs You May Need Support
Consider seeking professional help if you find yourself unable to stop playing even when you want to, if your gaming habits are causing serious financial problems, or if people close to you have raised concerns about the way you play.
Ongoing Support from rm100
The rm100 team is always here to help. Whether you want to set deposit limits, request a cooling-off period or self-exclusion, or simply talk through the self-control options available to you, reach out via our in-platform live chat or email [email protected]. All responsible gaming communications are handled with full confidentiality and respect.
Rm100 is committed to continuously improving our responsible gaming features for the well-being of every user in Malaysia.
We're Always Here for You
If you have any questions about self-control tools, account limits, or responsible gaming, check our FAQ page or log in to your account to access your self-control settings directly.